Privacy Policy
Last updated: 07 Feb 2025
At ele living, we respect and value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, purchase our products, or use our services. By using our site or providing personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Collection of Personal Information
We collect personal information to provide and improve our services to you. This includes, but is not limited to, information such as:
- Name
- Email address
- Delivery address
- Billing information
- Phone number
- Payment details (via
- third-party processors such as PayPal or Stripe
- Other information related to your orders, inquiries, or communications with us
We collect this information when you:
- Register for an account on our website
- Place an order or request a quote
- Subscribe to our newsletter or promotional materials
- Communicate with us via our customer service or through other channels on our site
Use of Your Personal Information
Your personal information is used for several purposes, including:
- Processing orders and transactions (including payment and delivery)
- Customer support (responding to inquiries, issues, and requests)
- Sending marketing communications (if you opt-in to receive them)
- Improving our website and services (analyzing site performance, understanding customer preferences)
- Compliance with legal obligations (e.g., fraud prevention, dispute resolution)
We do not sell, rent, or trade your personal information to third parties.
Cookies and Tracking Technologies
We use cookies and similar technologies (e.g., web beacons, pixels) to collect information about how you interact with our website. This includes:
- Browsing behavior (pages visited, time spent, products viewed)
- Device and browser information
Cookies help us improve the functionality of our site, enhance user experience, and track the effectiveness of our marketing campaigns. You can choose to disable cookies through your browser settings, but please note that this may affect the functionality of some parts of our website.
Sharing Your Personal Information
We may share your personal information with third parties in the following cases:
- Third-party service providers that assist us in business operations, such as payment processors (PayPal, Stripe , delivery partners, and email marketing providers).
- Legal requirements such as compliance with laws or responding to legal requests (e.g., subpoenas or court orders).
- Business transfers in the event of a merger, acquisition, or asset sale.
We ensure that any third-party service providers we engage with respect your privacy and handle your personal information securely.
Security of Your Personal Information
We may share your personal information with third parties in the following cases:
- Encryption of sensitive data during transmission (SSL certificates)
- Firewalls and anti-virus systems to protect stored information
- Restricted access to your personal data to prevent unauthorized access
While we take reasonable precautions to protect your information, please note that no method of data transmission over the Internet is completely secure. We cannot guarantee absolute security.
Accessing and Updating Your Personal Information
You have the right to:
- Access the personal information we hold about you
- Update or correct your personal information if it is inaccurate or incomplete
- Delete your personal information, subject to legal and operational limitations
You can manage your preferences, including marketing opt-ins, by visiting your account settings on our website or by contacting us directly.
Marketing Communications
If you have opted to receive marketing communications from us, you may choose to unsubscribe at any time by:
- Clicking the “unsubscribe” link in any email we send
- Updating your preferences through your account on our website
If you no longer wish to receive marketing materials, we will respect your choice and stop sending you promotional content.
Retention of Personal Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. When your information is no longer required, we securely delete or anonymize it.
Children's Privacy
Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe we have collected such information, please contact us to have it deleted.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or business operations. Any updates will be posted on this page, and the date of the most recent revision will be indicated at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, or if you would like to exercise your rights regarding your personal information, please contact us at:hello@eleliving.com.au
