FAQs
Purchasing & Orders
Purchasing & Orders
How do I place an order?
Browse through our website and select the products you like. Click on the product page, choose the required size, color, and other options,then click “Add to Cart.” Once you’ve finished shopping, click the cart icon to proceed to checkout. Enter your shipping information and choose a payment method, then confirm your order.
Can I modify or cancel my order?
Once an order has been successfully submitted and paid for, we begin processing it as soon as possible. If you need to modify or cancel your order, please contact our customer service team right away. We will determine if it’s possible based on the processing status of your order. Please note, once the product has been shipped, changes or cancellations are no longer possible.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other online payment options. All payment methods are securely encrypted to ensure the safety of your payment information.
Do you offer international shipping?
Currently, we only offer domestic shipping within Australia. If you are looking to purchase from overseas, please contact us, and we will try our best to assist or offer recommendations.
When will my order be shipped?
Typically, we process and ship orders within 2-5 business days after order confirmation. The shipping time may vary depending on your order and the selected shipping method.
How is your furniture packaged?
All furniture is carefully packaged to ensure it arrives in perfect condition. We use high-quality packaging materials such as foam,cardboard, and protective film to safeguard your product during transit.
How can I track my order?
Once your order has been shipped, we will send you an email with tracking information. You can use the tracking number to check the latest status of your order on the shipping company’s website. If you do not receive tracking information, please contact customer service,and we will assist you.
Do you offer any discounts or promotions?
Yes, we offer various promotions and discounts throughout the year. You can subscribe to our newsletter or follow us on social media to stay updated on the latest sales,discounts, and exclusive offers.
After-Sales & Support
After-Sales & Support
How will my furniture be assembled?
If your product requires assembly, we will provide detailed instructions. If you have any questions regarding assembly, feel free to contact our customer service team, and we will assist you.
What should I do if the item I received is damaged or missing parts?
If you receive a damaged item or notice any missing parts, please take photos immediately and contact our customer service team. We will work to resolve the issue as quickly as possible, including offering a replacement or sending any missing parts.
How do I return or exchange an item?
We offer a 7-day return and exchange guarantee. If you are not satisfied with the product within 30 days of receiving it, you can request a return or exchange. The product must be in its original condition and suitable for resale. Please contact our customer service team for the detailed return or exchange process.
What should I do if I receive an incorrect item?
If you received the wrong item, please contact us right away. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect one.
In-Stock items ship next day
1000’s of items in stock
Choose your preferred payment method
